SAP Order Management Foundation is Live

Originally published on LinkedIn by Joern Keller, October 18, 2021

We in SAP S/4HANA Consumer Industries Cloud are thrilled to announce the release of SAP Order Management foundation to the market.

SAP Order Management foundation is a cloud-native order orchestration service that provides a centralized view of an order, allowing retailers to route orders from any sales channel into multiple fulfilment systems. SAP Order Management foundation is also a modular capability, meaning you have the full flexibility to slice and dice your implementation projects depending on your specific business needs.

Industry Trends

In the current e-commerce climate, increasingly more retailers want to extend and connect their distribution and delivery capabilities. They do this by leveraging all nodes across their network, including traditional distribution centers, dark stores, brick and mortar stores, and third-party drop shipping. With SAP Order Management foundation, we provide you will one consistent order across your business which serves as a single source of truth, and ensures seamless orchestration across your systems.

Particularly within the retail space, there is a clear shift towards subscription-based selling processes, i.e. renting services instead of buying products. In the past, consumers would have bought an ink cartridge for your printer. Today, they purchase a subscription for the number of pages you want to print.

So, what makes SAP Order Management foundation a key differentiator? In one order, we support physical items and subscriptions, and going forward services, bundles, and configurable products, all of which can be orchestrated to the different fulfilment environments, both SAP and non-SAP.

Key Features

• SAP Order Management foundation solves a substantial integration problem by allowing you to connect different sales channels to different back ends.
• You can immediately integrate with SAP Customer Order Sourcing and have real-time visibility on product availability within your network.
• SAP Order Management foundation is headless and API-first with a business UI for order lookup. It provides both easy access to any channel via the API and pre-integration into key products in the SAP landscape, such as SAP Commerce Cloud, SAP S/4HANA and SAP Subscription Billing.
• Customers have transparency on their order status.
• By simplifying these connections and isolating sales channels from the back office, retailers are able to respond to fluctuating market conditions in a more effective and agile way.

SAP Order Management foundation is part of a wider portfolio of modular order management capabilities including the SAP Omnichannel Promotion Pricing service and SAP Intelligent Returns Management, as well as SAP Order Management for Availability and Sourcing, which is planned for release in Q1 2022.

For more information about SAP Order Management foundation, take a look at this helpful one pager, or at the product documentation on the SAP Help Page.

You can also drop us a question in the comments box.

Find out more about building SAP Industry Cloud solutions here.

*******